Rail timetable: Commuters鈥� fury as new schedule begins with disruption
The Rail Delivery Group says operators will "respond quickly to any teething problems as people get used to the change".
Monday 16 December 2019 18:07, UK
Commuters travelling on the first day of new train timetables have faced delays, confusion and overcrowding on some networks.
People are being urged to check before they travel, especially as some services now don't call at as many stations.
Staff shortages, signal problems, a landslip, and industrial action were among the issues on Monday morning.
Rail industry groups say many of the problems were unrelated to the timetable changes - which are designed to offer more services, shorter journeys and new routes.
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Trains.im, the rail data website, said 47% of Transpennine services were either cancelled or at least half an hour late on Monday morning.
Twitter account Transpennine Distress claimed 22 of 32 services were cancelled.
Commuter Sophie Lichfield said travelling from Liverpool to Manchester was "near impossible".
TransPennine Express is already running a reduced timetable because of a maintenance backlog which has delayed staff training.
Leylandski on Twitter wrote: "Every day you get worse. Now you've cancelled both my train to and from work until Jan? Why? They were during peak time, this is totally unacceptable."
Parliamentary worker Adam Dyster said he was caught out on Great Western Railway (GWR); being delayed and then told at the last minute that his train was "no longer stopping at Swindon".
Wiard Stark tweeted that the service from Cardiff to London was overcrowded, delayed and had a "static trolley".
GWR said the problem was not linked to the new timetable.
In Pontypridd, Sarah Evan shared a picture of a standing room-only train, where the carriages had been reduced from four to two.
Laura McManus tweeted her frustration at finding her ScotRail train cancelled and the next two significantly delayed.
Susie Jones said she was separated from her two children on a GWR train despite having booked seats.
Meanwhile, ongoing industrial action on South Western Railway (SWR) continued to cause disruption.
By 9am on Monday, 52% of the SWR trains had failed to arrive at their destination within five minutes of the advertised time.
There was also a landslip between Epsom and Morspur Park which made the disruption worse.
The timetable changes will bring in 1,000 extra services each week, according to the Rail Delivery Group (RDG)
On GWR, it also means non-stop services between London and Bristol for the first time in decades.
The new faster service from Bristol Parkway to London Paddington will shave 12 minutes off the service, with journey times as short as one hour and eight minutes.
Major improvements are also being promised on ScotRail, with additional services in northeast Scotland and extra seats between Edinburgh and Glasgow.
RDG said the industry had put "years of work into drafting, consulting and planning" for the changes and that many of the problems were unrelated.
Robert Nisbet, RDG's director of nations and regions, said: "Train operators and Network Rail will be working together to run a reliable service and respond quickly to any teething problems as people get used to the change.
"There are a number of unrelated incidents affecting a small proportion of journeys this morning, and the train operators involved are working with Network Rail to minimise disruption.
"While the vast majority of services are running as planned, we are keeping people moving and we are sorry for the inconvenience caused.
"More services are running than before the timetable change and passengers will benefit from 1,000 more services a week."