Millennial railcards sell out despite 'shambles' of site crashing
The website selling new 'millennial railcards' crashed due to demand as all 10,000 of the cards for those aged 26-30 sold out.
Tuesday 13 March 2018 19:35, UK
All 10,000 of the new millennial rail cards sold out on the first day of their nationwide launch, despite the website crashing under high demand.
The launch was branded a "shambles" by social media users as people who logged on to try to buy a card were greeted with an error page.
The card, which gives discounted rail travel to passengers aged 26 to 30, was announced by Philip Hammond in his budget speech in November.
Although 4.5 million people could benefit, just 10,000 railcards were offered on a first come, first served basis - meaning only about one in 500 people in this age range will have one.
Demand for the railcard has been high since it went on sale on Tuesday morning, with the official website crashing under the strain.
A spokesman for the Rail Delivery Group (RDG) said: "The 10,000 quota of 26-30 Railcards, made available as part of the national trial, have now sold out.
"A key commitment in the rail industry's long-term plan to change and improve is to boost communities by enabling more people to travel by train, so we will consider carefully the unprecedented demand we've seen as part of this trial."
Those who missed out can sign up online to receive notification if more cards are made available.
Emily Thomas, from London, wrote: "Getting a 26-30 railcard is worse than getting a Glastonbury ticket. Sort out your website to make it fair!"
In a message to the National Railcards Twitter account at 7.48am, youth worker Josh Booth, from Leeds, posted: "Been trying to get 26-30 railcard since 7am, your website crashing and been on hold on the phone since then."
Tom Drury, from London, wrote: "The launch of the new railcard is a shambles."
The limited number of railcards are being made available as part of a trial which is designed to assess the take-up of cards and the impact they have on revenue and passenger numbers.
Valid for one year and costing £30, the railcards are digital only and stored in an app on the user's phone.
The card is aimed at leisure travel, and will not be applicable to season tickets. There will be a £12 minimum on tickets between 4.30am and 10am, excluding weekends and public holidays.
The first trial of the scheme was on Greater Anglia services.
An RDG spokesman said: "The trial of the 26-30 Railcard is part of the rail industry's long-term plan to change, improve and boost communities by enabling more people to travel by train.
"Research being gathered as part of the 26-30 Railcard trial is being used to inform discussions with the Government about a national roll-out, and to develop new products that make leisure travel easier and better value for customers."
Currently, people aged 16-25 can buy a railcard to get a third off their fares, as well as couples in a Two Together scheme, or families in a group card. The senior railcard starts at 60.